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Frequently Asked Questions

Who is Biotech Pure?
Biotech Pure is an Australian company that produces Australian-made, eco-friendly, effective cleaning and odour control products. 100% pure, made with vegetable extracts and natural essential oils. No toxic chemicals or artificial fragrances, no parabens, no phosphates, no ammonia, no palm oil, no Sodium Laurel Sulphate. Our organically-sourced ingredients have been specially formulated to clean your business and workplace and keep it smelling fresh.

Our ingredients include:

  • 100% natural organic essential oils for their amazing anti-bacterial, anti-viral or anti-fungal properties
  • 100% organically-sourced seasonal vegetable ingredients such as sugar beet, turnips and carrots
  • surfactant derived from copra (coconut oil)
  • surfactant derived from castor oil (castor bean)
  • Purified water

Our products are produced right here in Australia, from European formulations and using the highest quality natural ingredients from around the world, our products are truly pure.

What makes a cleaning product natural?
Natural is purely a marketing term that has no approved or legal definition. It would be more useful to consider the organic content. Although not legislated in Australia (legislation is proposed), the term “organic” is generally accepted as having 95% plant or naturally occurring ingredients excluding water and salt.
What is different about your products?
We use majority plant based ingredients in our products, including essential oils.
How is the way you formulate your products different from your competitors?
Plant based and organically farmed essential oils. Our formulations take advantage of the positive benefits that natural essential oils have.
What makes Biotech Pure different?
Biotech Pure helps businesses differentiate themselves by reducing their use of synthetic products.
Are essential oils dangerous?
Yes, in high concentrations essential oils are considered dangerous however in smaller concentrations are usually very safe
Do your odour products mask smells?
The odour products we sell eliminates bad smell through a process called adsorption. This is a chemical reaction that reacts with the bad smell to neutralise it. A produce that masks the smell (such as a toilet deodorant) will simply add another, smell that is more powerful so that you no longer notice the bad smell
Are all Biotech Pure products organic?
Biotech Pure products use plant based ingredients wherever possible. Antiseptic and fungidicidal properties cannot be guaranteed with organic ingredients at a cost effective price. Hence antiseptic and fungicidal products may have a very small percentage of synthetic ingredients. The ingredients chosen are non toxic in small quantities and non harmful.

What products have synthetic ingredients and what purpose do they provide?

  • Tripure Glass & Stainless Steel Cleaner has plant based ingredients plus a small amount of isopropyl alcohol to prevent streaking
  • Tripure Air Disinfectant has plant based ingredients plus contains isopropyl alcohol to kill bacteria
  • Tripure Alcohol Free Hand Sanitiser has plant based ingredients plus low levels of synthetic ingredients to kill bacteria
  • Tripure Grease & Heavy Duty cleaner has a very small amount of isopropyl alcohol to improve the grease cutting performance
Do your products contain chemicals?
It’s more useful to ask if the products contain organic or synthetic ingredients as everything is a chemical, even water (H20)!
Why do I need to mix your concentrates with water?
We supply products in a powerful concentrate to mix with water, making the products ready-to-use. Given water is plentiful and cheap, it makes our products more cost effective when you consider that adding water gives you considerably more ready-to-use product. And it’s good for the environment as we aren’t shipping water all over the country
How much water do I need to add to your concentrates?
Add 25ml of concentrate to 475ml of water (per 500mls). By adding the concentrate to the water, this reduce the amount of foaming
I’ve seen some companies claiming their products are safe enough to drink. Are yours?
If a product is safe enough to drink, chances are it is mostly water and probably not powerful enough to do the cleaning job you need it to. We design our products to be effective for the intended purpose, not to drink.
Who is Tripure?
Tripure is a brand of cleaning and odour control products for the Australian commercial and industrial markets devised by Biotech Pure Pty Ltd in late 2015. Tripure is a trade mark of Biotech Pure.
Are you an Australian company?
Biotech Pure, the company behind Tripure, are a proudly 100% Australian owned business. All profits remain in Australia.
How long have you been in business?
Biotech Pure was established in October 2014. All of the company owners have been in sales and marketing roles their entire career and the majority have been in the organic cleaning products business since 2007. Our European connections have been in the essential oils business since the early 1980’s.
Where are your products made?
All of our products are made in Brisbane, Australia, from local and imported ingredients
What’s wrong with the chlorine bleach my mother has used for years?
Chlorine bleach is caustic to the skin, lungs, and eyes (especially at higher concentrations); like many common disinfectants, it degrades in the presence of organic substances; it has a strong odor; it is not effective against Giardia lamblia and Cryptosporidium; and extreme caution must be taken not to combine it with ammonia or any acid (such as vinegar), as this can cause noxious gases to be formed. The best practice is not to add anything to household bleach except water. Source: Wikipedia.
Why do Tripure products have safety warnings?
The Globally Harmonized System of Classification and Labelling of Chemicals (GHS) is a single internationally agreed system of chemical classification and hazard communication through labelling and Safety Data Sheets (SDS). GHS becomes mandatory in Australia on 1 January 2017. Biotech Pure has chosen to implement this system on the Tripure range at launch.

Under the regulations, the manufacturer and importer of hazardous chemicals have a duty to correctly classify a chemical before the chemical is supplied to a workplace.

Even natural ingredients such as essential oils are considered to be a chemical under the legislation.

Why don’t all products have safety warnings?
The Globally Harmonized System of Classification and Labelling of Chemicals (GHS) come into effect on 1 January 2017 so companies have until then to comply with the legislation. The legislation only applies to products being sold to workplaces. Products sold to consumers for use in the home are not required to have these warnings.

But these warnings make the product look dangerous

The majority of the warning are preventative warnings that will apply to all products classified as chemicals, as per the example below:

Precautionary statement – General: If medical advice is needed, have product container or label at hand. Keep out of reach of children. Read label before use. Precautionary Statement – Prevention: Wear protective gloves/protective clothing/eye protection/face protection. First Aid: Inhalation: If inhaled, remove affected person from contaminated area. Keep at rest until recovered. If symptoms persist seek medical attention. Ingestion: Do not induce vomiting. Wash out mouth thoroughly with water. Seek immediate medical attention. Skin: Wash affected area thoroughly with soap and water. If symptoms develop seek medical attention. Eye contact: If in eyes, hold eyelids apart and flush the eye continuously with running water. Remove contact lenses. Continue flushing until advised to stop by the Poisons Information Centre or a doctor, or for at least 15 minutes. Seek immediate medical attention. For advice in an emergency, contact the Poisons Information Centre 131 126. Additional information is listed in the Safety Data Sheet.

All products supplied to workplaces must have warnings like these on product labels from 1 January 2017

You claim your products are organic?
“Organic” can be used to label any product that contains a minimum of 95 percent organic ingredients (excluding salt and water). Up to 5 percent of the ingredients may be nonorganic.
What is the shelf life of your products?
Products should preferably be stored in a cool, dark place, free from significant changes in temperature. Our products will last many years under these conditions. As a general rule products stored in a workplace in a lit store room where temperatures can vary within a small range should be used within 12 months of purchase.
Privacy Policy.

At Tripure, we take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act. 

The purpose of this Privacy Policy is to outline the personal information collected by us and the use of such information. The Privacy Policy applies to the Tripure website and social media.

The kinds of information we collect and hold

Depending on the activity, Tripure may collect and hold a range of different information about you. This could include:

  • Individually identifiable information: 
    • Your name;
    • Contact details;
    • Details of your history of preference; 
    • Your email address; and 
    • Other personal information that is needed to register or subscribe you to our services or offers.
  • Non-identifiable information:
    • Your computer’s IP address;
    • Browser type;
    • Webpage you were visiting before you came to the Biome website;
    • The pages you visit our website, and the time spent on those pages, items and information searched for on our site, access times, dates and other statistics.

Non-identifiable information is collected for analysis and evaluation in order to help us improve the website and services and products we offer to you. This data will not be used in any other way.

How we collect your information

We may collect your information including your email address in a number of ways, including:

  • Directly from you, including but not limited to when you:
    • Browse our site; 
    • Make a purchase from us online;
    • Contact our customer service team;
    • Interact with us on social media. 
  • From third parties

How we hold your personal information 

We may store your personal information in electronic or hard copy format, in facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take the privacy and security of your personal information very seriously and we use a number of procedures and processes to ensure the security and integrity of your personal information.

We protect your personal information by:

  • Restricting access to personal information;
  • Maintaining technology product to prevent unauthorised computer access; and
  • Securely destroying your personal information when it is no longer needed.

We don’t keep details of your credit card information, including the security code (or CCV number) that you need to provide in order to complete your order using a credit card.

Transaction security

When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. We use Secure Sockets Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol in the bottom right corner of your screen shows the pages that are protected by the secure connection. We do not store any credit card details once your transaction is completed – each time you go to Checkout, you will enter your credit card details.

How we use your information

We may use your information for a range of different purposes, including:

  • To provide products to you;
  • To communicate with you about products, special offers, and other activities that might interest you;
  • To answer your questions and provide you with information or advice;
  • To create orders, transaction records, accounts, tax invoices or receipts;
  • To provide you with better customer services;
  • To perform research and analysis; and
  • To carry out administration, marketing

When we disclose your information

We engage a range of third parties to provide services and provide business support functions for us. Some of those third parties need access to your personal information in order to provide the services or perform the functions we require. We may disclose your information to these third parties to assist us in providing products you have requested, such as delivery service providers and fulfilment managers. When we share your personal information with third party service providers, they will be contractually bound to use the information only for the purposes of providing the services required. 

Further questions

If you have any questions, comments or complaints regarding our Privacy Policy, please email contact@biotechpure.com.au 

Copyright & Disclaimer

Copyright

All content, including site design, text, graphics and images are the property of Biotech Pure Pty Ltd protected by Australian copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

Disclaimer

The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. However, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.

Terms and Conditions.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE. PLEASE ALSO READ OUR PRIVACY POLICY WHICH ALSO GOVERNS YOUR USE OF THIS WEB SITE. 

Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. All weights, measures and similar descriptions are as close to stated as possible. We make all reasonable efforts to accurately display the attributes of our products. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. 

Getting your Tripure products to you as soon as possible is our mission. We work hard to ensure your order is dispatched and delivered with a sense of great urgency, if there is any reason for a hold up we will contact you straight away and let you know.

Order Processing

Orders placed will be processed within standard working hours Monday – Friday, 9am – 5pm AEST (excluding public holidays).

Australian orders

 Deliveries in Australia are by Australian Post. Please allow for up to 3-10 working days for delivery.  

Exchanges 

To make the process easy follow these steps.

Contact us to initiate the exchange. Be sure to list the following: 

Your original order and the item you’d like to exchange;

The specific item you’d like to receive in return 

We will send you an invoice for reasonable expenses incurred in shipping and processing.

When we know which item you would like in return, and the invoice for shipping and processing is paid, we will tell you where to send the item.

Repackage the item and send it back to us.
Once your returned item is received, your exchange item will be processed for shipping. We will ship your new item. 

Returns

steps.

Contact us to initiate the exchange. Be sure to list the following: 

Your original order and the item you’d like to return.

Once your returned product is received by us unopened, in original condition, intact and in original packaging with purchase receipt. For returns within 30 days, the refund will be processed according to your original method of payment, or through PayPal.

To do a Return or Exchange, please contact us via the contact page.

For all Returns and Exchanges please note the following guidelines: 

  •    Customer is responsible for all shipping costs to return product
    • Tripure is not responsible for any missing packages 
    • When shipping your return, please ensure you use a trackable carrier & request an insurance policy equal to the value of your return.
    • We reserve the right to refuse delivery on packages received without a Return Authorization
  • All return and exchange requests must be received within 30 days of purchase.
    • Proof of purchase may be required to validate a return or exchange
    • Refunds will only be applied to the original card used for purchase
  • All returned merchandise must be in new and original condition
    • Custom merchandise is not eligible for a refund or exchange. All sales are final.
    • Merchandise returned that is not in new original condition will not be eligible for exchange or return.
  • Promotional, sample or assorted sale product purchases will not be eligible for refund or exchange. All sales are final.
  • Once your return is received, please allow 3-5 business days for processing.
    • Credit card refunds are dependent on each customer’s bank. Typically the refund will show anywhere from 3-7 days after processing.

Shipping Limitations

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.